My item is unsuitable
If you want to return the item(s) you have ordered that are not suitable, please send them back within time frame for returns in a re-sellable condition, ie. in the original packaging, unworn and complete with any original labels. We will then issue you a credit or exchange. Return postage will be at your own expense.
My item is faulty
If you come across faulty goods, send them back within time frame for returns with a copy of the return form, we will then issue you a refund/credit or exchange. Return postage will be at your own expense.
My item is both faulty & unsuitable
If you have both faulty and unsuitable items in your order that you wish to return, send them back within time frame for returns, we will then issue you a refund or exchange for faulty goods and a credit for an exchange of unsuitable goods. Return postage will be at your own expense.
Returned goods are your responsibility until they reach our premises. We recommend using a trackable postage service. We will not accept liability for lost parcels. Please also ensure you package your returns securely to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.